Shopping Guide
Shipping Method and Delivery Time
- ・Shipping Method: Sagawa Express
- ・Orders placed by 9:00 AM on weekdays will generally be shipped the same day.
- ・Orders placed after 9:00 AM on weekdays will be shipped on the next business day or later.
Shipping Fees
The following shipping fees apply depending on your delivery address:
- ・Nationwide flat rate: 560 yen (tax included) *For deliveries to Okinawa Prefecture, an additional 2,200 yen (tax included) will be charged.
Cash on Delivery Fees
- ・If you choose cash on delivery, the specified fees will be borne by the customer.
- ・Fees vary depending on the order amount.
Credit Card
The following credit cards are accepted:
- VISA
- MasterCard
- JCB
- Dinners
- AMEX
Currently, only single payments are accepted.
Cash on Delivery
Please pay the delivery driver upon receipt of your order.
For information on cash on delivery fees, please see "Shipping & Delivery".
Returns Policy
- ・Due to the nature of the products, we cannot accept returns, exchanges, or cancellations for customer-initiated reasons. We appreciate your understanding.
- ・We cannot accept returns for reasons such as product use, customer-initiated reasons (e.g., product not suiting your skin), or damage to the box during transit or scratches on the product. We appreciate your understanding.
Return Period
- ・Please contact us via the inquiry form within 7 days of product arrival.
We will review your inquiry and a representative will contact you shortly. - ・Please return the product within one week of our response.
- ・If this period is exceeded, returns and exchanges will not be accepted. Also, please note that we cannot process returns if products are sent back without prior contact.
Return Shipping Costs
- ・We will cover the shipping costs for returns/exchanges due to initial defects or incorrect items.
If a product is returned due to long-term absence, refusal of receipt, unknown address, etc.
- ・Products that cannot be received due to long-term absence, refusal of receipt, unknown address, etc., and that exceed the collection deadline will be returned to us.
- ・Shipping fees (outbound shipping) will be borne by the customer (at our company's specified rate).
- ・Upon confirming the return, we will issue a refund for the amount minus the shipping fees. We cannot arrange re-delivery after a product has been returned.
- ・Please note that products returned due to an unknown address will be treated the same as those for long-term absence.